1. Introduction

KVT Multispeciality Hospitals LLP (“Hospital”, “we”, “our”, “us”) is committed to protecting the privacy and confidentiality of patients, visitors, and users of our website https://kvtspeciality.com/ (“Website”).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal and medical information when you access or use our Website and services.

By using this Website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information through our Website:

a) Personal Information

• Full name
• Phone number
• Email address
• Address
• Age and gender

b) Medical Information

• Symptoms or medical concerns
• Medical history (if shared voluntarily)
• Uploaded medical reports or documents

c) Technical Information

• IP address
• Browser type
• Device information
• Pages visited and time spent on the Website

3. How We Collect Information

We collect information through:

• Appointment booking forms
• Enquiry and contact forms
• Online consultations
• Patient login / portal access
• Cookies and tracking tools
• Communication via email, phone calls, WhatsApp, or SMS

4. Purpose of Data Collection

Your information may be used for:

• Booking and managing appointments
• Providing medical services and follow-ups
• Patient communication and confirmations
• Internal record keeping
• Improving Website performance and user experience
• Legal and regulatory compliance

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve functionality and analyze Website traffic.

We use third-party tools such as:

• Google Analytics
• Google Tag Manager

Cookies help us understand user behavior and improve our services. You may disable cookies through your browser settings; however, some Website features may not function properly.

6. Online Payments

Payments made through the Website are processed via secure third-party payment gateways such as Razorpay.

• We do not store credit/debit card details.
• Payment providers handle transactions as per their own privacy and security policies.
• The Hospital is not responsible for issues arising from third-party payment platforms.

7. Communication Consent

By submitting your contact details, you consent to receive communications from us via:

• Phone calls
• SMS
• Email
• WhatsApp

These communications may include appointment confirmations, reminders, follow-ups, or service-related updates.

8. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no internet-based system is completely secure, and we cannot guarantee absolute data security.

9. Confidentiality of Medical Information

All medical information shared with us is treated as strictly confidential and used only for healthcare delivery, internal records, or as required by law.

Medical data will not be shared without patient consent, except where required by legal or regulatory authorities.

10. Third-Party Disclosure

We do not sell or rent your personal data.

Information may be shared only with:

• Authorized hospital staff
• Service providers (payment gateways, analytics tools)
• Legal or regulatory authorities when required by law

11. Data Retention

We retain personal and medical data only for as long as necessary to fulfill the purposes outlined in this policy or as required under applicable laws.

12. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of data (subject to legal obligations)
• Withdraw consent for non-essential communications

Requests can be made by contacting us using the details below.

13. Children’s Privacy

This Website is not intended for children under the age of 18 without parental or guardian consent. Any information submitted for minors is assumed to be provided by a parent or legal guardian.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice.

Changes will be effective immediately upon posting on the Website.

15. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us:

KVT Multispeciality Hospitals LLP
📍 Plot No. 1, 2, 3, Ethiraj Samy Salai Rd, Erukkancheri, Kodungaiyur, Chennai, Tamil Nadu 600118, India
📧 Email: kvtsignup@gmail.com
📞 Phone: +91 739 7251 333
🌐 Website: https://kvtspeciality.com/

Last Updated: January 2026